Frequently Asked Questions
Everything you need to know about your Lovisa shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer returns within 30 days of purchase for most items, provided they are in original condition. Please note that for hygiene reasons, earrings cannot be returned.
What materials are used in your jewelry?
Our products range from gold-plated and sterling silver pieces to surgical steel and high-quality costume metals. Detailed material information is listed on each product page.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Klarna for a seamless checkout experience.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with water, perfume, and lotions. Store them in a cool, dry place when not in use.